Human Experience Design


It's clear that it's people that elevate our solutions at the end of the day,

–Jerry Nguyen, PhD, Senior Engagement Architect


Outside In

Our solutions start from the customer's point of view.
It's not about the technology, but about the human impact.

Customer Empathy

               It's about the journey


 . . .and the destination

Launch creates value through the entire customer lifecycle:

  • Customer Experience (CX) Strategy
  • Journey Maps
  • Service Blueprints
  • Content Production
  • Measurement 

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The human experience
is our focus

In the age of digital transformation, people should be the primary focus.

We help you deliver the transformative experiences that connect with your customers, enable your employees, and move your business forward.