Human Experience Design

We just turned it up to 11

Welcome to the Launch family, Level 11!

Hear CEO Mark Hadland shares how Experience Design Engineering™ (XDE™) elevates experience focus, design creativity and technology acumen for some of the most customer-centric companies on the planet - including Carnival Cruise Lines, Disney, Philips, Starbucks.

 

We just turned it up to 11

Welcome to the Launch family, Level 11!

Hear CEO Mark Hadland shares how Experience Design Engineering™ (XDE™) elevates experience focus, design creativity and technology acumen for some of the most customer-centric companies on the planet - including Carnival Cruise Lines, Disney, Philips, Starbucks.

EXPERIENCE DESIGN ENGINEERING™ (XDE™)

Health and Safety is the new Experience Economy.

How will you welcome back your customers and employees?

  • Ensure a safe opening
  • Prevent infection and transmission
  • Boost the confidence of your returning guests and employees

The best path to ensuring the safety and success of your environment is through enhanced crowd detection, location intelligence, monitoring, and alerts.

Level 11 harnesses these technologies for some of the world’s most iconic brands, like Disney, Carnival, and Philips. Are you ready for a conversation on how to shift to the new experience expectations?

Outside In

Our solutions start from the customer's point of view.
It's not about the technology, but about the human impact.

Customer Empathy

               It's about the journey

  

 . . .and the destination

Launch creates value through the entire customer lifecycle:

  • Customer Experience (CX) Strategy
  • Experience Design Engineering (XDE)
  • Service Blueprints
  • Custom Content Production
  • Media Management & Syndication
  • Measurement 

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The human experience 
is our focus

In the age of digital transformation, people should be the primary focus.

We help you deliver the transformative experiences that connect with your customers, enable your employees, and move your business forward.